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A professional security response begins before an incident.

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At Knight Shield Risk Management, Incorporated,

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our responsibility is to help prevent crime and policy violations,

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recognize developing problems, and respond to and manage incidents properly.

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We cannot guarantee that every crime or violation will be stopped.

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We can remain alert,

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take reasonable preventive steps within our assignment,

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and follow through when something happens.

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Professional presence is the first step in the use-of-force continuum taught

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in this orientation.

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A properly worn uniform, correct identification,

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sound posture, alert attention, and respectful demeanor identify your assigned

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role and help establish professional authority.

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That presence can discourage misconduct without physical intervention.

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Your uniform does not give you police powers or make every instruction legally

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enforceable.

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Your authority still comes from law and your authorized assignment.

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Before reporting for duty, and throughout your patrols,

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use the PASARA model.

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Begin with P.A.:

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Professional Attitudes.

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The established SARA model means Scanning,

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Analysis, Response, and Assessment.

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It was developed by John Eck and William Spelman in nineteen eighty-seven.

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Shaheed Knight’s adaptation adds Professional Attitudes at the beginning.

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In this training,

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the response stage includes how you respond,

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react to changing conditions,

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and report.

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Those are practical actions within the model,

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not a claim that the original SARA acronym had three R’s.

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Your level of professionalism affects every stage.

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A high professional attitude means arriving prepared,

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wearing the uniform properly, respecting people,

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staying alert, controlling your emotions, and accepting accountability.

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A low professional attitude can make you careless,

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dismissive, defensive, or overly aggressive.

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Before you scan the property, check the attitude you are bringing onto it.

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Scan. Look for changes, hazards, access problems,

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and observable behavior.

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Include the whole environment, not just the person who attracts your

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attention. Analyze.

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Ask what you know, what you need to verify,

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whether anyone faces immediate danger, and what your post orders and authority

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allow. Respond.

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Choose a proportionate, authorized action: a respectful question,

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access verification, a supervisor notification, or emergency assistance.

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React professionally as conditions change.

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Do not let surprise, insults, fear,

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or pride take control.

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Reassess and adjust.

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Report accurately and promptly so command and the next officer know what

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happened. Then assess: Did the response improve safety?

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What remains unresolved?

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What should change before the next patrol?

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Assessment sends you back to scanning.

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Return to the open-door example.

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A dismissive attitude may cause you to ignore it.

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An aggressive attitude may cause you to accuse an authorized cleaner.

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A professional attitude leads you to observe safely,

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verify access, respond appropriately, document the result,

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and assess whether the door needs attention.

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The same observation can lead to very different outcomes depending on the

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attitude behind the response.

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Before taking a post, read its current orders.

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Know the property boundaries, access requirements,

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patrol duties, emergency procedures, reporting deadlines,

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and whom to contact.

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Check your communications equipment.

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Ask about instructions you do not understand.

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Do not invent a procedure because the correct one is inconvenient.

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Follow lawful, authorized directions and the designated chain of command: your

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immediate supervisor, then the next designated level when escalation is

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needed. Chain of command creates accountability, consistent decisions,

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and a reliable flow of information.

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Notify the appropriate supervisor about incidents,

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unresolved risks, staffing problems, and conflicting instructions.

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Do not bypass command simply to find someone who will give a preferred answer.

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Insubordination includes willfully refusing a lawful,

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reasonable work instruction from an authorized supervisor.

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It can endanger people, damage the client relationship,

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and lead to discipline.

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Respectful clarification, reporting misconduct, and raising a legitimate

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safety concern are different from defiance.

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If an instruction appears unlawful or presents an immediate serious danger,

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explain the concern and seek the designated escalation promptly.

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Do not carry out an unlawful act.

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In an emergency, call nine-one-one and take authorized protective action

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without waiting for a routine approval; notify command as soon as safely

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possible. Imagine finding an office side door standing open during evening patrol.

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Observe safely.

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Record the exact location and time,

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people nearby, and what you can actually see.

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Check expected access through the authorized contact.

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A scheduled cleaning crew may explain the opening.

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An unexplained opening needs a response under the post orders.

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Do not enter a hazardous area simply to complete a patrol.

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Observation is about behavior and circumstances,

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not stereotypes.

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Treat people consistently.

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Protect privacy,

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limit information sharing to authorized recipients,

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and request police or emergency assistance when the situation requires it.

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Your task is to recognize and report facts; you do not need to declare a final

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criminal charge to request help.

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Your daily activity log is the chronological record of the shift.

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Record the date, your name, site,

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shift times, post checks, patrols, access issues,

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significant contacts, notifications, and handoff information.

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Use actual times.

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Record an entry promptly and accurately; never invent a patrol or copy an

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earlier shift as though you performed it.

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If an entry is late, identify it as a late entry according to the reporting

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system. For example: At eight ten p.m.,

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checked the east loading entrance and observed the door standing open.

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At eight twelve, notified the site supervisor.

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At eight eighteen, the supervisor confirmed authorized cleaning access.

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These are illustrative times, not an actual incident.

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If an event needs its own incident report,

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enter its report number in the log.

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A brief log entry does not replace a required incident report.

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A good incident report allows someone who was absent to understand what

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happened. Include who, what, when, where, how,

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and any known reason, identifying the source of that information.

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Start with when and why you became involved.

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Write in chronological order using clear,

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complete sentences.

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Use exact locations and consistent names or descriptions.

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Separate what you personally saw and heard from what another person reported.

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Instead of writing, the man was a thief,

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write the conduct you observed.

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Attribute statements:

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Ms. Jones told me her wallet was missing.

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Use quotation marks only for words you accurately remember or recorded;

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otherwise identify a paraphrase.

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Do not guess a motive, diagnosis,

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or missing fact.

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Record your actions, the reasons for any intervention,

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instructions given, the person’s observable response,

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help requested, injuries observed or reported,

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medical assistance offered or obtained, supervisor notifications,

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police agency and case number when available,

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and the outcome.

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For any detention or force, document its factual basis,

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duration, actions, reassessment, and transfer or release.

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Complete all additional required forms.

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Never conceal an unfavorable fact.

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Identify witnesses and relevant photographs or recordings through approved

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procedures.

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Preserve originals and record who received evidence and when.

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Do not edit recordings, stage photographs,

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share them socially, or disturb a scene unnecessarily.

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Life safety comes first.

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Proofread names, dates, times, and spelling.

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Submit promptly.

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Correct errors through the approved amendment process,

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preserving the original record.

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At handoff, identify what remains unresolved and who is responsible for the

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next step. Your report may later refresh your memory or become relevant in court.

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Before appearing, review your own records and preserved evidence through

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authorized channels.

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Follow the subpoena and court instructions,

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arrive early, and dress professionally.

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Do not coordinate a shared story with other witnesses.

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Take the oath seriously.

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Listen to the whole question, pause,

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and answer truthfully in a clear voice.

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Ask for clarification when needed.

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Distinguish personal knowledge from information received from someone else.

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If you do not know or do not remember,

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say so. Identify an estimate as an estimate. Answer the question asked without arguing or volunteering speculation If an

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attorney objects stop speaking and wait for the judge's direction Ask

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permission before consulting a report on the stand Correct a mistake promptly

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Your responsibility is an accurate account regardless of which side benefits

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Professional credibility comes from preparation restraint and honesty

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Prevention lawful response accurate records and reliable communication work

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together Follow your post orders respect the chain of command and carry

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yourself professionally on every shift This orientation supports and does not

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replace required training and site specific instruction Knight Shield Risk

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Management Incorporated A Noble Duty Since nineteen ninety six Visit

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KnightShieldRiskManagement com