1 00:00:00,240 --> 00:00:02,560 Knowing the name of a crime is useful. 2 00:00:03,140 --> 00:00:05,700 Knowing the limits of your authority is essential. 3 00:00:06,040 --> 00:00:08,780 At Knight Shield Risk Management, Incorporated, 4 00:00:09,140 --> 00:00:11,800 officers must distinguish a policy violation, 5 00:00:12,120 --> 00:00:16,179 a civil dispute, and a suspected crime before choosing a response. 6 00:00:16,500 --> 00:00:20,280 A criminal matter involves conduct prohibited by criminal law, 7 00:00:20,800 --> 00:00:24,700 investigated and prosecuted through the criminal justice system. 8 00:00:24,880 --> 00:00:28,300 A civil dispute concerns rights or remedies such as payment, 9 00:00:28,420 --> 00:00:30,860 contracts, possession, or damages. 10 00:00:31,220 --> 00:00:34,780 The same event can have both civil and criminal consequences. 11 00:00:35,020 --> 00:00:37,980 A client’s dissatisfaction, a broken agreement, 12 00:00:38,280 --> 00:00:41,800 or unpaid rent does not automatically establish a crime. 13 00:00:42,220 --> 00:00:44,280 Suppose a tenant disputes a charge. 14 00:00:44,580 --> 00:00:48,720 Document the complaint and refer it to management through the proper process. 15 00:00:49,200 --> 00:00:53,460 Do not threaten arrest to collect a debt or carry out a self-help eviction. 16 00:00:53,660 --> 00:00:57,200 If that same person assaults someone or damages property, 17 00:00:57,600 --> 00:01:01,640 address the safety concern and report the observed conduct separately. 18 00:01:02,580 --> 00:01:06,580 Security does not decide ownership disputes or replace a court. 19 00:01:06,800 --> 00:01:11,430 A store or hotel may be private property even when customers are invited 20 00:01:11,440 --> 00:01:12,140 inside. 21 00:01:12,680 --> 00:01:16,270 Authorized representatives can administer lawful access rules within the 22 00:01:16,280 --> 00:01:19,520 owner’s rights, their assignment, and applicable law. 23 00:01:19,740 --> 00:01:22,540 An invitation can be limited, but tenants, 24 00:01:22,700 --> 00:01:26,500 lawful occupants, and other people may have independent rights. 25 00:01:27,360 --> 00:01:31,360 Do not assume management can order anyone removed in every circumstance. 26 00:01:31,703 --> 00:01:36,443 Public streets and sidewalks are different A nearby client does not gain 27 00:01:36,453 --> 00:01:39,993 control of public space simply by hiring security 28 00:01:40,703 --> 00:01:45,703 Public property can also contain restricted areas subject to lawful rules 29 00:01:45,843 --> 00:01:48,613 Verify actual boundaries and authority 30 00:01:49,383 --> 00:01:53,603 Do not order someone off a public sidewalk merely because the client dislikes 31 00:01:53,613 --> 00:01:58,423 their presence Explain an applicable rule calmly and provide a practical 32 00:01:58,433 --> 00:02:03,503 lawful option Document any authorized notice to leave and the response 33 00:02:04,103 --> 00:02:08,743 Calling a situation trespass does not itself authorize physical removal 34 00:02:08,853 --> 00:02:14,233 detention a search or seizure of identification Being on private property does 35 00:02:14,243 --> 00:02:18,553 not automatically make a person a criminal trespasser A customer may have 36 00:02:18,563 --> 00:02:23,243 permission to enter and a tenant or rightful occupant may have an independent 37 00:02:23,253 --> 00:02:28,383 right to be there A civil trespass concern becomes a criminal matter when the 38 00:02:28,393 --> 00:02:33,193 required elements of Georgia's criminal trespass statute are present For entry 39 00:02:33,203 --> 00:02:38,113 and remaining on property the statute identifies three routes knowingly 40 00:02:38,123 --> 00:02:42,963 entering without authority for an unlawful purpose knowingly entering without 41 00:02:42,973 --> 00:02:47,373 authority after proper prior notice that entry is forbidden or knowingly 42 00:02:47,383 --> 00:02:51,823 remaining without authority after proper notice to depart The notice must come 43 00:02:51,833 --> 00:02:56,883 from the owner rightful occupant or a properly identified authorized 44 00:02:56,893 --> 00:03:02,383 representative Refusal after a request to leave is one route not a requirement 45 00:03:02,393 --> 00:03:05,500 for every criminal trespass case For example, 46 00:03:05,900 --> 00:03:10,140 a person initially invited into a private business may lose that permission. 47 00:03:10,340 --> 00:03:14,420 If a properly authorized representative clearly directs the person to leave, 48 00:03:14,720 --> 00:03:18,900 and the person knowingly remains without any independent authority to stay, 49 00:03:19,360 --> 00:03:22,280 the remaining-after-notice provision may be implicated. 50 00:03:22,480 --> 00:03:25,980 Clarify the property boundary, the representative’s authority, 51 00:03:26,260 --> 00:03:28,160 the notice, and the response. 52 00:03:28,840 --> 00:03:33,040 This does not itself grant security detention or force powers. 53 00:03:33,280 --> 00:03:37,820 Tenant and disputed possession rights still require proper process. 54 00:03:38,100 --> 00:03:42,830 The same statute separately addresses intentional unauthorized property damage 55 00:03:42,840 --> 00:03:46,860 of five hundred dollars or less and specified malicious interference. 56 00:03:47,560 --> 00:03:50,820 Property damage does not require a prior warning to leave. 57 00:03:51,180 --> 00:03:55,140 Document the facts and use the proper notification process. 58 00:03:55,483 --> 00:03:59,773 The following Georgia offenses and related categories are relevant to security 59 00:03:59,783 --> 00:04:04,643 work. Each entry states the offense and a brief plain-language definition. 60 00:04:04,923 --> 00:04:09,273 These summaries introduce the laws; they do not explain how to apply them to a 61 00:04:09,283 --> 00:04:10,443 particular incident. 62 00:04:10,683 --> 00:04:15,113 A misdemeanor generally carries no more than twelve months of confinement; a 63 00:04:15,123 --> 00:04:17,643 felony can carry more than twelve months or death. 64 00:04:18,223 --> 00:04:20,843 Specific classifications and penalties vary. 65 00:04:21,083 --> 00:04:24,943 Do not infer classification merely from how serious an incident looks. 66 00:04:25,317 --> 00:04:26,397 Theft by taking. 67 00:04:27,437 --> 00:04:32,807 Unlawfully taking or appropriating another person’s property with intent to 68 00:04:32,817 --> 00:04:34,137 deprive the owner of it. 69 00:04:34,380 --> 00:04:35,600 Theft by deception. 70 00:04:36,460 --> 00:04:39,920 Obtaining property through deceit with intent to deprive the owner. 71 00:04:40,235 --> 00:04:44,865 Theft of services Knowingly obtaining paid services accommodations 72 00:04:45,085 --> 00:04:48,785 entertainment or use of property through deception with intent to avoid 73 00:04:48,795 --> 00:04:54,905 payment Theft by receiving stolen property Receiving disposing of or retaining 74 00:04:54,915 --> 00:04:59,385 stolen property while knowing or having reason to know it was stolen unless 75 00:04:59,395 --> 00:05:01,365 acting to return it to its owner 76 00:05:02,155 --> 00:05:07,165 Theft by shoplifting Specified conduct such as concealing merchandise changing 77 00:05:07,175 --> 00:05:11,075 price tags or switching containers with the required intent to take 78 00:05:11,085 --> 00:05:15,345 merchandise without paying or deprive its owner of possession or value 79 00:05:16,075 --> 00:05:20,495 Robbery Taking property from a person or their immediate presence with intent 80 00:05:20,505 --> 00:05:27,405 to steal through force intimidation threat coercion fear of immediate serious 81 00:05:27,415 --> 00:05:33,315 injury or sudden snatching Armed robbery Taking property from a person or 82 00:05:33,325 --> 00:05:37,935 their immediate presence with intent to steal by using an offensive weapon or 83 00:05:37,945 --> 00:05:39,875 an item that appears to be one 84 00:05:40,835 --> 00:05:46,225 Burglary Unauthorized entry into or remaining in a covered dwelling or 85 00:05:46,235 --> 00:05:51,025 structure with intent to commit a felony or theft inside First degree burglary 86 00:05:51,035 --> 00:05:55,945 concerns dwellings second degree covers specified other structures Home 87 00:05:55,955 --> 00:06:00,345 invasion Unauthorized entry into another person's occupied dwelling while 88 00:06:00,355 --> 00:06:03,565 possessing the specified deadly weapon or instrument 89 00:06:04,275 --> 00:06:08,475 with intent to commit a forcible felony for first degree or a forcible 90 00:06:08,485 --> 00:06:11,573 misdemeanor for second degree Criminal trespass. 91 00:06:12,333 --> 00:06:15,933 Includes unauthorized entry for an unlawful purpose, 92 00:06:16,453 --> 00:06:18,693 entry after proper notice forbidding it, 93 00:06:19,133 --> 00:06:21,813 or remaining after proper notice to leave. 94 00:06:22,073 --> 00:06:26,163 It also covers certain intentional damage of five hundred dollars or less and 95 00:06:26,173 --> 00:06:28,033 malicious interference with property. 96 00:06:28,313 --> 00:06:31,013 Criminal damage to property, second degree. 97 00:06:31,333 --> 00:06:35,843 Includes intentionally damaging another person’s property without consent when 98 00:06:35,853 --> 00:06:40,363 damage exceeds five hundred dollars, or recklessly or intentionally damaging 99 00:06:40,373 --> 00:06:43,313 it by fire, explosives, or fireworks. 100 00:06:43,695 --> 00:06:44,595 Simple assault. 101 00:06:45,415 --> 00:06:49,845 Attempting a violent injury, or committing an act that places another in 102 00:06:49,855 --> 00:06:53,015 reasonable apprehension of immediately receiving one. 103 00:06:53,366 --> 00:06:54,486 Aggravated assault. 104 00:06:55,186 --> 00:06:57,386 Includes assault with intent to murder, 105 00:06:57,726 --> 00:07:03,246 rape, or rob; assault using a deadly weapon or another qualifying instrument; 106 00:07:03,826 --> 00:07:06,606 and qualifying strangulation-related assaults. 107 00:07:06,946 --> 00:07:11,736 The statute also covers specified unjustified firearm discharges connected 108 00:07:11,746 --> 00:07:12,566 with vehicles. 109 00:07:12,972 --> 00:07:13,832 Simple battery. 110 00:07:14,252 --> 00:07:18,422 Intentionally making insulting or provoking physical contact with another 111 00:07:18,432 --> 00:07:21,832 person, or intentionally causing physical harm. 112 00:07:22,106 --> 00:07:27,566 Battery. Intentionally causing substantial physical harm or visible bodily harm. 113 00:07:27,840 --> 00:07:28,960 Aggravated battery. 114 00:07:29,160 --> 00:07:32,860 Maliciously causing bodily harm by depriving someone of a body member, 115 00:07:33,120 --> 00:07:37,680 rendering it useless, or seriously disfiguring the body or a body member. 116 00:07:37,962 --> 00:07:40,122 Terroristic threats and acts. 117 00:07:40,422 --> 00:07:43,642 Includes threats of violence, hazardous-substance release, 118 00:07:43,942 --> 00:07:45,922 or burning or damaging property, 119 00:07:46,762 --> 00:07:52,392 with the specified terrorizing, evacuation, or serious-public-inconvenience 120 00:07:52,402 --> 00:07:55,222 purpose, or reckless disregard of that risk. 121 00:07:55,484 --> 00:07:56,644 Disorderly conduct. 122 00:07:56,964 --> 00:07:59,924 Covers specified violent or tumultuous conduct, 123 00:08:00,244 --> 00:08:03,624 fighting words, and certain language toward children under fourteen 124 00:08:03,704 --> 00:08:05,704 threatening an immediate breach of the peace. 125 00:08:06,384 --> 00:08:11,294 Stalking. Includes following, surveillance, or contact without consent for the purpose 126 00:08:11,304 --> 00:08:15,994 of harassment and intimidation, involving the required pattern and reasonable 127 00:08:16,004 --> 00:08:17,784 fear. False imprisonment. 128 00:08:17,984 --> 00:08:22,514 Arresting, confining, or detaining a person without legal authority in 129 00:08:22,524 --> 00:08:24,444 violation of their personal liberty. 130 00:08:25,164 --> 00:08:31,794 Public drunkenness. Appearing intoxicated in a public place, or within the curtilage of another person’s private residence without 131 00:08:31,804 --> 00:08:36,144 invitation, with that condition manifested by the boisterousness, 132 00:08:36,484 --> 00:08:41,504 indecent condition or act, or specified language described in the statute. 133 00:08:42,464 --> 00:08:45,484 Intoxication alone is not the complete offense. 134 00:08:46,064 --> 00:08:47,544 Loitering or prowling. 135 00:08:47,804 --> 00:08:51,804 Being in a place at a time or in a manner unusual for law-abiding people, 136 00:08:52,164 --> 00:08:56,674 under circumstances warranting justifiable and reasonable alarm or immediate 137 00:08:56,684 --> 00:08:58,904 concern for nearby people or property. 138 00:08:59,144 --> 00:09:01,384 Mere presence or waiting is not enough. 139 00:09:01,984 --> 00:09:06,014 The statute also includes an opportunity-to-explain procedure for law 140 00:09:06,024 --> 00:09:09,704 enforcement, unless circumstances make it impracticable. 141 00:09:10,284 --> 00:09:14,694 Affray. Fighting by two or more people in a public place that disturbs public 142 00:09:14,704 --> 00:09:15,504 tranquility. 143 00:09:16,264 --> 00:09:20,834 Affray involves mutual fighting; a person acting entirely in lawful 144 00:09:20,844 --> 00:09:24,344 self-defense is not thereby a participant in an affray. 145 00:09:24,752 --> 00:09:27,072 Opprobrious or abusive language: 146 00:09:28,012 --> 00:09:29,432 disorderly conduct. 147 00:09:29,712 --> 00:09:34,302 Without provocation, using opprobrious or abusive words in another person’s 148 00:09:34,312 --> 00:09:36,652 presence that, in the statutory sense, 149 00:09:36,992 --> 00:09:41,012 tend to incite an immediate breach of the peace: fighting words. 150 00:09:41,292 --> 00:09:43,252 This is part of disorderly conduct, 151 00:09:43,572 --> 00:09:46,192 not a separate general ban on offensive speech. 152 00:09:47,112 --> 00:09:48,252 Damage to property: 153 00:09:48,972 --> 00:09:50,192 criminal trespass. 154 00:09:50,472 --> 00:09:54,862 Intentionally damaging another person’s property without consent where the 155 00:09:54,872 --> 00:09:57,091 damage is five hundred dollars or less, 156 00:09:57,452 --> 00:10:01,882 or knowingly and maliciously interfering with their possession or use without 157 00:10:01,892 --> 00:10:05,872 consent. Accidental damage is not automatically this offense. 158 00:10:06,832 --> 00:10:08,412 Criminal damage to property, 159 00:10:09,172 --> 00:10:10,212 first degree. 160 00:10:10,492 --> 00:10:14,562 Includes knowingly and without authority interfering with property in a manner 161 00:10:14,572 --> 00:10:19,382 that endangers human life; specified interference with critical infrastructure 162 00:10:19,392 --> 00:10:24,242 or vital public services; and specified unjustified firearm damage to a 163 00:10:24,252 --> 00:10:25,852 building connected with a vehicle. 164 00:10:26,692 --> 00:10:27,992 Reckless endangerment: 165 00:10:28,592 --> 00:10:30,492 Georgia reckless conduct. 166 00:10:30,752 --> 00:10:35,732 Georgia’s relevant offense is reckless conduct: causing bodily harm to, 167 00:10:36,252 --> 00:10:38,712 or endangering the bodily safety of, 168 00:10:39,192 --> 00:10:43,832 another by consciously disregarding a substantial and unjustifiable risk, 169 00:10:44,052 --> 00:10:48,112 in a gross deviation from the care a reasonable person would exercise. 170 00:10:48,672 --> 00:10:49,632 Reckless driving. 171 00:10:50,232 --> 00:10:54,612 Driving a vehicle in reckless disregard for the safety of people or property. 172 00:10:54,919 --> 00:11:00,899 Driving under the influence DUI Driving or being in actual physical control of 173 00:11:00,909 --> 00:11:05,639 a moving vehicle while impaired by alcohol drugs or other covered substances 174 00:11:05,649 --> 00:11:10,519 as specified by law or meeting a prohibited alcohol concentration provision 175 00:11:10,639 --> 00:11:13,549 The general alcohol threshold is point zero eight 176 00:11:14,159 --> 00:11:18,839 separate provisions include point zero two for drivers under twenty one and 177 00:11:18,849 --> 00:11:23,999 point zero four for commercial motor vehicles Impairment based DUI does not 178 00:11:24,009 --> 00:11:28,409 require reaching the general threshold Georgia repealed its former general 179 00:11:28,419 --> 00:11:33,029 citizen's arrest provisions in twenty twenty one Do not rely on old training 180 00:11:33,039 --> 00:11:36,879 that says any private person can arrest someone simply because a crime 181 00:11:36,889 --> 00:11:41,389 occurred in their presence An ordinary security assignment does not make you a 182 00:11:41,399 --> 00:11:45,549 police officer Georgia Code section seventeen four eighty provides limited 183 00:11:45,559 --> 00:11:49,659 detention authority for specified people It includes certain business owners 184 00:11:49,669 --> 00:11:54,389 and their agents or employees in defined theft situations and a licensee or 185 00:11:54,399 --> 00:11:58,779 registrant under Georgia's private detective and security law when needed in 186 00:11:58,789 --> 00:12:02,599 the lawful performance of that business Those categories are not 187 00:12:02,609 --> 00:12:07,469 interchangeable Georgia does not require Board registration of unarmed guards 188 00:12:07,599 --> 00:12:12,389 so employment by a licensed company alone should not be treated as proof that 189 00:12:12,399 --> 00:12:17,539 every guard personally meets the licensee or registrant category Verify your 190 00:12:17,549 --> 00:12:22,314 own legal status assignment and applicable authority before acting Any 191 00:12:22,324 --> 00:12:27,234 detention requires a lawful basis supported by the facts and must comply with 192 00:12:27,244 --> 00:12:29,064 company policy and training. 193 00:12:29,904 --> 00:12:35,014 A hunch, disrespect, or refusal to answer a voluntary question is not 194 00:12:35,024 --> 00:12:36,764 automatic authority to detain. 195 00:12:37,024 --> 00:12:40,824 The statute requires release or contact with the appropriate law enforcement 196 00:12:40,844 --> 00:12:42,864 agency within a reasonable time. 197 00:12:43,424 --> 00:12:46,464 A person not released must be surrendered to law enforcement, 198 00:12:46,784 --> 00:12:48,784 together with any belongings removed. 199 00:12:48,984 --> 00:12:52,864 It does not give officers a fixed one-hour holding allowance. 200 00:12:53,324 --> 00:12:58,074 A lawful detention does not automatically authorize a search or compel someone 201 00:12:58,084 --> 00:12:59,804 to surrender identification. 202 00:12:59,984 --> 00:13:01,764 Do not use detention to punish, 203 00:13:02,024 --> 00:13:04,524 force a confession, settle a civil dispute, 204 00:13:04,704 --> 00:13:05,784 or demand payment. 205 00:13:06,004 --> 00:13:08,284 Document the legal and factual basis, 206 00:13:08,584 --> 00:13:13,024 start time, actions, police contact, and release or handover. 207 00:13:13,804 --> 00:13:16,064 If you cannot identify lawful authority, 208 00:13:16,684 --> 00:13:19,204 obtain police assistance rather than inventing it. 209 00:13:19,424 --> 00:13:22,404 The first step in our continuum is professional presence. 210 00:13:23,364 --> 00:13:26,244 Wear the uniform correctly and maintain a calm, 211 00:13:26,464 --> 00:13:29,244 alert, professional demeanor at all times. 212 00:13:29,504 --> 00:13:34,114 That establishes your visible role; it does not create additional legal 213 00:13:34,124 --> 00:13:34,784 powers. 214 00:13:35,344 --> 00:13:39,064 Consider a frustrated visitor whose appointment is unconfirmed. 215 00:13:39,164 --> 00:13:41,784 Keep a safe distance, introduce yourself, 216 00:13:42,084 --> 00:13:44,864 listen, and explain the access requirement. 217 00:13:45,844 --> 00:13:47,464 Offer to contact the host. 218 00:13:47,824 --> 00:13:51,324 A clear path forward may resolve the problem without force. 219 00:13:51,664 --> 00:13:54,724 Use observable behavior, not race, age, 220 00:13:54,884 --> 00:13:58,164 clothing, disability, or an angry tone alone, 221 00:13:58,364 --> 00:13:59,384 to assess risk. 222 00:13:59,677 --> 00:14:01,757 If threats or immediate danger develop, 223 00:14:02,177 --> 00:14:06,077 reassess, create distance when safe, request help, 224 00:14:06,397 --> 00:14:08,337 and call nine-one-one when needed. 225 00:14:08,557 --> 00:14:10,937 A continuum is a decision aid, 226 00:14:11,417 --> 00:14:15,566 not a requirement to climb every step or permission to escalate because 227 00:14:15,576 --> 00:14:16,957 someone is uncooperative. 228 00:14:17,297 --> 00:14:22,267 Use only a response lawful and necessary for the actual circumstances and 229 00:14:22,277 --> 00:14:24,617 within your training and company policy. 230 00:14:25,057 --> 00:14:28,437 Reduce or stop force when its justification ends. 231 00:14:29,197 --> 00:14:32,337 Never use force as retaliation or punishment. 232 00:14:32,537 --> 00:14:36,777 Georgia’s detention statute permits only reasonable force to the extent 233 00:14:36,797 --> 00:14:40,377 reasonably believed necessary for a lawful detention, 234 00:14:40,637 --> 00:14:42,237 subject to its restrictions. 235 00:14:42,477 --> 00:14:46,777 Force intended or likely to cause death or great bodily harm cannot be used 236 00:14:46,817 --> 00:14:51,067 merely to detain someone; the statute preserves specified defensive 237 00:14:51,077 --> 00:14:51,877 exceptions. 238 00:14:52,177 --> 00:14:56,057 Self-defense and defense of others have separate requirements, 239 00:14:56,517 --> 00:14:59,197 including an imminent unlawful-force threat. 240 00:14:59,417 --> 00:15:02,937 Deadly force requires the applicable statutory justification, 241 00:15:03,357 --> 00:15:06,597 such as reasonably believing it necessary to prevent death, 242 00:15:07,037 --> 00:15:10,077 great bodily injury, or a forcible felony, 243 00:15:10,557 --> 00:15:12,677 and is subject to legal exclusions. 244 00:15:12,977 --> 00:15:16,837 A badge, ordinary shoplifting, a simple trespass, 245 00:15:17,137 --> 00:15:20,797 or an insult alone does not authorize deadly force. 246 00:15:21,557 --> 00:15:25,297 Property-protection rules also have conditions and limits. 247 00:15:25,477 --> 00:15:29,157 Do not use deadly force simply to protect replaceable property. 248 00:15:29,777 --> 00:15:33,267 This lesson does not teach physical techniques or replace qualified 249 00:15:33,277 --> 00:15:33,997 instruction. 250 00:15:34,297 --> 00:15:37,897 After an intervention, request appropriate medical assistance, 251 00:15:38,157 --> 00:15:41,577 report and document the incident, preserve evidence, 252 00:15:41,877 --> 00:15:44,517 and cooperate with the proper investigation. 253 00:15:44,872 --> 00:15:50,042 Your words, tone, and timing can prevent a manageable problem from becoming a 254 00:15:50,052 --> 00:15:50,932 confrontation. 255 00:15:51,612 --> 00:15:54,472 Begin with professional presence and a calm, 256 00:15:54,652 --> 00:15:57,212 respectful approach when conditions allow. 257 00:15:57,472 --> 00:16:00,532 Identify yourself, explain the relevant requirement, 258 00:16:00,852 --> 00:16:03,832 and ask a clear question or make a simple request. 259 00:16:04,392 --> 00:16:06,312 For example: Good evening. 260 00:16:06,872 --> 00:16:08,352 This entrance is restricted. 261 00:16:08,832 --> 00:16:10,972 May I help you find the visitor entrance? 262 00:16:11,312 --> 00:16:12,992 If a lawful direction is needed, 263 00:16:13,312 --> 00:16:16,112 become clear and firm without becoming insulting: 264 00:16:17,212 --> 00:16:19,112 This area is closed to visitors. 265 00:16:19,852 --> 00:16:21,252 Please return to the lobby. 266 00:16:21,972 --> 00:16:24,632 Give one understandable instruction at a time. 267 00:16:24,832 --> 00:16:29,462 Offer a lawful option, allow reasonable time to understand and comply when 268 00:16:29,472 --> 00:16:32,832 safe, and listen for confusion, a language barrier, 269 00:16:32,992 --> 00:16:35,692 hearing difficulty, or another need for assistance. 270 00:16:35,952 --> 00:16:39,092 When behavior creates greater risk, use a stronger, 271 00:16:39,272 --> 00:16:42,722 concise command tied to the actual safety concern: Stop. 272 00:16:42,732 --> 00:16:48,452 Keep the doorway clear. If there is immediate danger, use a direct warning such as: Stop. 273 00:16:48,931 --> 00:16:49,831 Danger ahead. 274 00:16:50,352 --> 00:16:51,112 Move back. 275 00:16:51,532 --> 00:16:55,872 Project enough volume to be heard; do not shout simply to dominate. 276 00:16:56,132 --> 00:16:59,972 Avoid profanity, sarcasm, humiliation, 277 00:17:00,732 --> 00:17:02,932 threats you cannot lawfully carry out, 278 00:17:03,452 --> 00:17:06,392 and several officers giving conflicting commands. 279 00:17:06,772 --> 00:17:11,782 Soft-to-firm-to-urgent is a communication framework, not a requirement to use 280 00:17:11,792 --> 00:17:13,132 every level in sequence. 281 00:17:13,912 --> 00:17:17,252 Immediate danger may require an immediate safety warning. 282 00:17:17,472 --> 00:17:20,232 When tension decreases, lower the intensity. 283 00:17:20,912 --> 00:17:23,792 A person’s failure to follow a command does not, 284 00:17:23,952 --> 00:17:27,152 by itself, authorize detention or force. 285 00:17:27,412 --> 00:17:31,172 Keep directions within your authority, request help when needed, 286 00:17:31,452 --> 00:17:34,432 and document significant commands and responses. 287 00:17:34,785 --> 00:17:39,405 We cannot stop every crime or every policy violation Our job is to make 288 00:17:39,415 --> 00:17:43,635 reasonable efforts to prevent them and to respond to and manage incidents 289 00:17:43,645 --> 00:17:49,065 properly protect people remain within our authority follow protocols and post 290 00:17:49,075 --> 00:17:54,495 orders respect the chain of command and document the facts Knight Shield Risk 291 00:17:54,505 --> 00:18:00,945 Management Incorporated A Noble Duty Since nineteen ninety six Visit 292 00:18:00,955 --> 00:18:02,945 KnightShieldRiskManagement com